Shipping policy

At Elvessaa, we aim to provide a smooth and convenient shopping experience by processing your orders carefully and delivering your favorite ladies' handbags as efficiently as possible. This Shipping Policy explains our order processing times, estimated delivery periods, and shipping procedures.

1. Order Processing Time

Once your order is successfully placed, our team will begin preparing it for shipment.

Order Handling and Processing: 1–3 business days.
Orders are processed Monday through Friday, excluding public holidays unless otherwise stated.
Orders placed during weekends or public holidays may begin processing on the next business day.
During busy periods, processing may take longer than usual.

You will receive an order confirmation after placing your purchase. Shipping confirmation and tracking information will be provided when available.

2. Shipping and Delivery Time

Our estimated shipping and transit time is 4–6 days after dispatch.

The total estimated time from placing your order to delivery consists of:

Order handling and processing: 1–3 business days.
Shipping and transit: approximately 4–6 days after dispatch.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, customs procedures, weather conditions, public holidays, and other circumstances.

3. Shipping Destinations

Elvessaa serves customers according to the shipping destinations available at checkout.

Before placing an order, please confirm that your address is complete and that delivery is available to your location. Shipping availability and estimated delivery times may differ by country or region.

Any applicable shipping charges, taxes, or import duties will be displayed or communicated as required during the purchasing process.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping charge may depend on your delivery destination, the shipping method available, and the details of your order.

If a shipping promotion or free-shipping offer is available, its applicable conditions will be communicated on our website.

5. Order Tracking

When tracking information is available, we will provide the relevant details through your shipping confirmation or another appropriate communication channel.

Please allow time for the shipping carrier to update its tracking system after dispatch. Tracking information may not appear immediately.

If you have questions about your shipment, contact us at support@elvessaa.com and include your order number.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your address or contact details, please contact us as soon as possible. We will try to make corrections if the order has not yet been dispatched.

Once an order has been shipped, address changes may not be possible. Additional delivery attempts or redelivery arrangements may depend on the carrier.

7. Delayed, Lost, or Undelivered Packages

Although we make reasonable efforts to ensure timely delivery, delays can occur because of carrier operations, customs inspections, weather, holidays, or other events beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking information and help determine the next steps.

Any rights or remedies you have under applicable consumer protection laws remain unaffected by this policy.

8. Damaged or Incorrect Items

Please inspect your order after delivery.

If your handbag arrives damaged, defective, or different from the item you ordered, contact us at support@elvessaa.com. Include your order number and, if possible, photographs showing the issue.

We will review your request and explain the available resolution in accordance with our Return and Refund Policy and applicable law.

9. Returns and Refunds

Elvessaa accepts eligible return requests within 14 days of receiving an order, subject to our Return and Refund Policy and applicable consumer protection laws.

If you wish to return an item or request a refund, please contact support@elvessaa.com before sending the product back.

Return shipping arrangements and costs will depend on the reason for the return and applicable legal requirements. Approved refunds will be processed according to our Return and Refund Policy.

10. Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination country's laws.

Where such charges apply, responsibility for payment will be determined by the information provided at checkout and applicable law. Customers should review their local import requirements before placing an international order.

Customs processing may also affect delivery times.